Refund policy
We have a 14-day return policy, which means you can request a return within 14 days of receiving your product.
The returned product must be in the same condition as when you received it, unused and in its original packaging. You will also need a receipt or proof of purchase.
You can easily request a return by logging into your customer account in our online store and selecting the order and the product to return. You can also start a return by contacting us at info.ainafloral@gmail.com.
Once your return request has been approved, you will receive instructions and the details needed to send your return. Returns must be sent to Teollisuustie 3, 67100 Kokkola. We do not accept products sent back without a return request.
If you have questions about a return, contact info.ainafloral@gmail.com.
Damage and issues
Please inspect your order on receipt and contact us immediately if the product is faulty, damaged or incorrect so we can assess the problem and resolve it. If the product arrives damaged, notify us within 48 hours of delivery and include photos of the product and packaging.
Exceptions / non-returnable products
Some products cannot be returned. These include perishable goods (such as food, flowers and plants), customised products (such as special orders or personalised products) and hygiene products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. The right of return does not apply to made-to-measure products or products customised to the customer's wishes. Unfortunately, sale products and gift cards cannot be returned.
As Aina bouquets are hand-tied to order, minor individual variations may occur. These are not product defects and do not entitle the customer to compensation.
Exchanges
The quickest way to get the product you want is to return the product you received and purchase a new one once the return has been approved.
European Union 14-day right of withdrawal
Unless prevented by the conditions above, you can cancel or return orders shipped to the European Union within 14 days for any reason and without explanation. The product must be in the same condition as when received, unused and unworn, with its tags attached and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
We will notify you when we have received and inspected your return. If the refund is approved, your money will be returned to the original payment method within 14 days. Original shipping costs are not refunded. Please note that your bank or credit card company may need additional time to process the refund.
Contact us at info.ainafloral@gmail.com if you have not received your refund within 15 working days of approval.
